Many companies offer products that are not kept in stock but are ordered at the supplier specifically to fulfil customer orders. acadon provides a feature that allows users to generate Purchase Orders directly from a Sales Order.
When customers request a cancellation of such a Sales Order, you will receive an error when trying to cancel the order. The reason is that the Sales Order is still linked to the Purchase Order.
If the supplier does not allow the Purchase Order to be cancelled, but the customer insists on cancelling their order, this situation can quickly become confusing.
In this case, you first need to remove the connection between the Sales Order and the Purchase Order.
Once the link is removed, the Sales Order can be canceled without affecting the Purchase Order.
Below, you’ll find the steps on how to disconnect the two documents.
Open Purchase Orders.
Open the relevant Purchase Order from the list.
Go to Lines and click Order in the Lines menu.
Click Disconnect Related Document.
The link between the Purchase Order and the Sales Order is now removed, and the Sales Order can be cancelled.
By disconnecting the purchase order, you can cancel the sales order without affecting the order to your vendor. This allows you to handle customer cancellations flexibly, without disrupting your purchasing process.
