Complaint Management
The Complaint Management app streamlines how complaints are handled in the timber industry – whether from trade, production or logistics. Complaints can be created manually or automatically from sales, purchasing or quality documents.
All details are stored in the Complaint Card: type, status, responsible person, description, images and related documents. Follow-up actions such as redelivery, return or credit note can be defined, assigned and processed – including cost and deadline tracking.
Email templates and automated tasks simplify communication and ensure nothing is overlooked. The app delivers clear workflows, full documentation and fast response times – all within acadon ERP. For happier customers and less daily stress.
Advantages:
All complaints in one place: No more searching – all info in one centralized card.
Automatic creation: Generate complaints directly from sales, purchasing or quality docs.
Efficient handling: Define, assign and track actions – with real-time status and reminders.
Standardized workflows: Set up tailored processes, templates and actions by complaint type.
Easy communication: Email templates with placeholders and PDF attachments provide clear updates.
Full transparency: Every step is documented – ideal for tracking, reporting and internal audits.
